Terms of service

These terms are between you and Context Engine — a trading name of LTVplus LLC, a Delaware limited liability company. Below, "Context Engine", "we" and "us" all mean that company, and "the service" means what it operates.

You agree to these terms by creating an account, creating or joining an engine, or using an API key or token that reaches one. If you are doing that on behalf of a company, you are agreeing for it, and "you" means the company.

The privacy policy is part of these terms, and so is the data processing agreement. The policy says what we collect and what we do with it. The agreement is the Article 28 contract covering the personal data we handle inside your engines on your behalf — it applies automatically, so there is nothing to sign and nothing to request.

What the service is

Context Engine is a hosted memory for a team and its agents. An engine is one shared body of notes, records, files and conversations, with its own database, search index and credentials, that the people you invite and the agents they connect can read from and write to.

You can use it through the console, through the MCP endpoint with an API key or an OAuth token, and through the connections you set up to other services. What each of those can reach is described in the manual, which is part of the product rather than part of these terms.

Your account, your engine, your people

An account belongs to one person and is identified by an email address. You must be eighteen or over to have one, and the service is not for children. You are responsible for what is done with your account, and with any API key or token issued for an engine you own. Keep them private; if one leaks, rotate it in the console.

An engine has an owner. The owner decides who is a member, what role they hold, what is connected, and what plan the engine is on. Members act within the engine on the owner's authority, and the owner is responsible for their use of it under these terms.

What you may not do

You may not use the service:

• to store, process or send anything unlawful, or anything you have no right to hold;
• to reach, or attempt to reach, an engine you are not a member of, or to interfere with the isolation between engines;
• to probe, overload or disrupt the service, or to get around a limit it enforces;
• to send unsolicited messages through a connected service;
• to resell or provide the service to third parties as a service of your own, without a written agreement with us.

We may suspend an engine, a credential or an account that does this, or that we reasonably believe is being used to attack the service or other customers, and we are not liable to you for a suspension made on that basis. Where we can, we tell the owner why and what would resolve it. Suspension stops writes and access; it does not delete anything, and an owner can still ask for an export unless the law prevents it.

Your content

Everything you put into an engine stays yours. You give us only the permission we need to run the service for you: to store it, index it, send it to the models that answer your questions, back it up, and show it to the members and agents you have allowed. We do not use your content to train models, and we do not sell it.

You can take a complete copy of an engine at any time as a ZIP of Markdown and JSON, and you can delete an engine yourself. Both are described in the manual and in the privacy policy.

You are responsible for having the right to put content into an engine, including content about other people and content that arrives through a service you connect.

Connected services and agents

When you connect another service, or let an agent use an engine, that service or agent acts under its own terms and its own permissions. We are not a party to them. Some connections send your content to the other service, and the privacy policy says which; what that service then does with it is governed by its terms.

An agent acting in your engine acts on your authority. When it sends a message, writes a file or changes something in a service you connected, that is your action taken through our product — yours to check and yours to answer for. We are not liable for what an agent does within the permissions you gave it.

That is also why the product makes those permissions yours to set: a connection has to be allowed before a tool can reach it, and the approval gates exist so that the things you want to see before they happen can be made to wait for you. We would rather you used them than relied on this paragraph.

Answers from models

You are talking to an AI system, not to a person. Every answer, summary and action the assistant produces is generated by a language model. We say so plainly because the law requires it and because it changes how you should read what comes back.

The service uses those models to answer questions, write summaries and act on your behalf. Their output can be wrong, incomplete or out of date, and two people asking the same thing may get different answers. You decide what to rely on and what to act on; we do not warrant that an answer is accurate.

What the models produce for you is yours, on the same terms as the rest of your content. We claim no ownership of it. We cannot promise it is unique — another customer asking a similar question may receive a similar answer — and you are responsible for checking that using an output does not infringe somebody else's rights.

Nothing the service produces is professional advice. Not legal, medical, financial, tax, employment or safety advice, whatever it sounds like and however confidently it is put. If a decision needs a professional, get one; do not substitute an answer from here, and do not put us in the position of having given it.

Some answers contain other people's material. When the assistant searches the web or reads a page you point it at, what comes back is that publisher's, not ours. We do not check it, endorse it, or take responsibility for it being right, current or lawful.

Plans, limits and payment

Every engine starts on the free plan. Paid plans are billed monthly in advance, at the price shown in the console when you choose them.

A plan is bought by an account, not by an engine. One person is the payer, they hold one subscription, and its allowance is pooled across every engine they pay for rather than divided between them — so owning a second engine does not mean a second bill. Usage is still attributed to the engine that spent it, which is what the console shows you.

The limits of a plan are enforced rather than advertised: when a ceiling is reached, the engines on that plan stop answering until the month resets or the plan changes.

We may change prices or plans with at least thirty days' notice by email to the owner. A change applies from your next billing month. Fees are non-refundable except where the law requires otherwise.

When a subscription ends

An engine is never deleted for non-payment. If a paid subscription lapses, is cancelled, or a payment fails and is not resolved, the engine is frozen read-only: its members can still sign in, read, search and export everything in it, but nothing new is captured and no model turn runs. Paying again unfreezes it. It stays that way for as long as you leave it.

An engine is deleted only when its owner asks for it, or in the one case of an engine created by an agent through the API that no person ever claimed, which the manual describes and which is deleted on the schedule stated there.

Availability and changes

We work to keep the service available and to tell you about planned interruptions, but we do not promise uninterrupted availability, and the free plan carries no service commitment at all. We may change or withdraw features; where a change removes something you rely on, we tell owners in advance where we reasonably can.

While the service is new

Context Engine is early, and we would rather say so here than have you find out. Features change, some break, and a few will be withdrawn. We are still learning what it does badly.

That changes what you should sensibly rely on it for. Do not make an engine the only copy of anything you cannot afford to lose — you can export the whole of one at any time, and while the service is this young we would rather you did it regularly. Check what the assistant tells you before you act on it anywhere the cost of it being wrong is real.

None of this takes away a right the law gives you. What it does mean is that you are getting the service as it is today, and the limits in Liability below are written on that basis.

Liability

The service is provided as it is. To the extent the law allows, we exclude every implied warranty, and we are not liable for indirect or consequential loss, lost profits, or loss of data that you could have exported.

The cap. Our total liability to you for everything arising under these terms, taken together rather than per claim, is limited to the greater of: the fees you paid us in the twelve months before the claim arose, or one hundred US dollars. The second limb is there so that the cap means something rather than nothing on a free plan.

Bringing a claim. Any claim under these terms has to be brought within one year of the day you knew, or could reasonably have known, about what caused it. Where the law where you live does not allow that period to be shortened, this does not apply to you.

Nothing here limits liability that cannot be limited by law — including liability for death or personal injury caused by negligence, for fraud, and for anything else a court will not allow to be capped. If you are a consumer, none of this takes away a right your local law gives you and does not allow to be given up.

Covering claims that come from your use

You are responsible for what goes into your engines and what you tell the assistant to do with it. If somebody brings a claim against us because of your content, your instructions, or a service you connected, you will cover what it costs us to deal with that claim, including reasonable legal fees.

Two conditions on that, because an indemnity without them is not a fair one: we have to tell you about the claim promptly, and we have to let you take part in handling it. It does not apply at all where the claim comes from our own breach of these terms.

Governing law, and where a dispute goes

These terms are governed by the law of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts sitting in Delaware are where a dispute about them is decided.

Two exceptions, and both are deliberate:

• If you are a consumer — using the service for yourself rather than for a business — nothing above removes a protection, or a right to bring a claim where you live, that your local law gives you and does not allow to be given up. Where the two conflict, your local law wins on that point and the rest of these terms carry on unaffected.
• Either of us may ask any competent court for an injunction to stop misuse of the service, a breach of confidence, or an infringement of intellectual property, without waiting for the forum above.

We have deliberately not included an arbitration clause.

Ending these terms

You can stop using the service at any time. Deleting your engines and asking us to close your account ends these terms for you, except for the parts that by their nature continue, such as the limits on liability.

We can end them with you by giving thirty days' notice by email, or immediately if you break them in a way that is not fixed after we ask. Either way, you can export your engines first, and the read-only rule above applies until they are deleted at your request.

Changes to these terms

We may update these terms. For a material change we email every owner at least thirty days before it takes effect. Continuing to use the service after that date is agreeing to the change. The date at the top of this page is when it was last changed.

General

If part of this cannot be enforced. If a court decides some part of these terms does not hold, that part is treated as removed and everything else still applies.

The whole of what is agreed. These terms, the privacy policy and the data processing agreement are the whole agreement between us about the service, and they replace anything said before them. You are not relying on anything said outside them — a demo, a sales conversation, a roadmap, a blog post — and neither of us has a claim for something said outside them that was not fraudulent. Where you have signed a separate written agreement with us, that agreement wins wherever the two differ.

What survives. Ending these terms does not end the parts that by their nature continue: your content licence for anything still stored, the limits on liability, the indemnity, governing law and forum, and this section.

Ideas you send us. If you suggest a feature, report a problem or tell us what would make the product better, we may use that freely and without owing you anything for it. We are not taking your confidential information by asking — do not send us anything you need kept secret or need to be paid for.

Transferring these terms. You may not transfer them to somebody else without our written agreement. We may transfer them to a company in the same group, or to whoever acquires the business or the assets that run Context Engine — including if Context Engine moves into a company of its own. Your engines and everything you are owed under these terms travel with the transfer.

Not enforcing something once. If we do not enforce a term straight away, we have not given up the right to enforce it later.

Things genuinely outside our control. Neither of us is liable for a failure caused by something neither of us can control — an outage at a provider the service runs on, a network failure, a change in the law. We will tell you what we know and get the service back as soon as we can.

How we reach each other. We use the email address on your account, so keep it current. You reach us at hello@contextengine.com, from the console, or by post at the address below.

Nobody else gets rights under this. These terms are between you and us, and somebody who is not a party to them cannot enforce them.

Sanctions and export control. You may not use the service where that would breach trade sanctions or export controls that apply to us, and you confirm you are not somebody we are prohibited from dealing with.

Contact

Write to us from the console at /help/write, or email hello@contextengine.com. Either reaches us for questions about these terms, and for asking us to close an account.

For anything that has to reach the company by post:

LTVplus LLC, 1032 E Brandon Blvd #1003, Brandon, FL 33511, United States.